Returns & Refund Policy

Last updated: July 13, 2026

Your satisfaction matters to us. Because we sell alcoholic beverages, returns are governed by state law and by California Department of Alcoholic Beverage Control (ABC) regulations, which restrict the return and resale of alcohol. This policy explains when and how you can return an item.

What can be returned

For safety and legal reasons we generally cannot accept returns of alcohol once it has been delivered, except where the product is:

• Damaged or broken in transit;
• Defective (e.g. cork taint, spoilage, manufacturing fault); or
• Incorrect (you received a different item than you ordered).

Unopened, undamaged products in their original condition may be eligible for return within 30 days of delivery at our discretion. Opened bottles and chilled/perishable items are non-returnable.

How to start a return

1. Contact us within 48 hours of delivery for damaged/defective/incorrect items (or within 30 days for eligible unopened items) at info@martinosliquor.com or (310) 910-0324 with your order number.
2. Include photos of the item and packaging for damage/defect claims.
3. We will email you return instructions or arrange a replacement/refund.

Who pays return shipping

• Our error or a damaged/defective item: we cover return shipping and replace the item or refund you in full.
• Change of mind (eligible unopened items): the customer pays return shipping; original shipping is non-refundable.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return (or approving a damage claim). Your bank may take additional time to post the credit.

Exchanges

The fastest way to get the right item is to receive a refund for the eligible return and place a new order.

Returns address & contact

Do not ship items back until we provide authorization. Returns are handled through:
Martino's Liquor, 706 E Manchester Blvd, Inglewood, CA 90301
(310) 910-0324 · info@martinosliquor.com