Returns & Refund Policy

Last updated: August 12, 2026

Your satisfaction matters to us. Because we sell alcoholic beverages, returns are governed by state law and by California Department of Alcoholic Beverage Control (ABC) regulations, which restrict the return and resale of alcohol. This policy explains when and how you can return an item.

What can be returned

We accept returns within 30 days of delivery. Because we sell alcoholic beverages, the items we can accept are:

Unopened, undamaged products in their original condition, including change of mind;
Damaged or broken in transit;
Defective (e.g. cork taint, spoilage, manufacturing fault); or
Incorrect (you received a different item than you ordered).

However, opened bottles and chilled or perishable items cannot be returned, because state law restricts the resale of opened alcohol.

How to start a return

Contact us within 30 days of delivery at info@martinosliquor.com or (310) 910-0324 with your order number.
Include photos of the item and packaging for damage/defect claims.
We will email you return instructions or arrange a replacement/refund.

Who pays return shipping

Our error or a damaged/defective item: we cover return shipping and replace the item or refund you in full.
Change of mind (eligible unopened items): the customer pays return shipping; original shipping is non-refundable.

Refunds

Approved refunds are issued to your original payment method within 10 days of us receiving and inspecting the return (or approving a damage claim). Your bank may take additional time to post the credit.

Exchanges

The fastest way to get the right item is to receive a refund for the eligible return and place a new order.

Returns address & contact

Do not ship items back until we provide authorization. Returns are handled through:
Martino's Liquor, 706 E Manchester Blvd, Inglewood, CA 90301
(310) 910-0324 · info@martinosliquor.com

Martino's Liquor is owned and operated by PM Andy's Liquor Inc. California ABC License No. 558799 — Off-Sale General (Type 21).